extract from the article “SharePoint is regarded by many IT departments as their Swiss army knife. It enables collaboration, team and project management, electronic content and records management, intranets, extranets, portals and more. All out of the box. However, some businesses still report failing to make full use of the many benefits available”
See Martin Neale’s interview on how you can remedy the problem and how ICS helped Harrods: http://blogs.technet.com/b/mediumbusiness/archive/2012/09/11/the-sharepoint-advantage-removing-obstacles-to-collaboration.aspx